The IALLT Language Center Evaluation Toolkit: Context, Development, and Usage
In the summer of 2014, a committee composed of members of the International Association for Language Learning Technology (IALLT) began discussions toward accomplishing the following charge:
Design a tool that internal evaluation committees can use to evaluate and make recommendations for the improvement of their institution's language center. We emphasize the fact that it is the university appointed evaluation committee that will use this evaluation toolkit, not the language center directors themselves (although the LC Director should have input on how the toolkit should be deployed). Such evaluation committees might be composed of language department Chairs, TA/Language coordinators, Dean or Assistant Deans. We need to keep in mind that those put in charge of evaluation language centers might not know much about language centers in general. (excerpt)
Lavolette, Elizabeth, and Angelika Kraemer. "The IALLT Language Center Evaluation Toolkit: Context, Development, and Usage." In Language Lab to Language Center and Beyond: The Past, Present, and Future of Language Center Design, ed. Felix A. Kronenberg. Auburn, AL: International Association for Language Learning Technology, 2017. pp. 147-160.