Having a name plate is still the most exciting part about being behind the Reference Desk. (It's the little things in life that really make a difference.) But almost equally exciting is that I have now successfully answered several research questions! I am continuing to learn how to do things and, more importantly, I am (usually) remembering how to do them. The other librarians are still taking turns being my "Desk Buddy" so there is always someone to help me answer the questions, but I am starting to provide students and other patrons with helpful information on my own. [excerpt]
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Schwinn, Audrey H., "Recent Discovery: Answering Research Questions is Not Impossible" (2011). Blogging the Library. 119.