Mashing Up Data to Demystify User Behavior: A Collaborative Exploration

Document Type

Conference Material

Publication Date


Department 1



In the spirit of assessment, to improve services and to justify expenditures, User Services and Acquisitions aggregated interlibrary loan transactions, document delivery data, and turn-away reports to better understand information seeking patterns and preferences and to inform future resource allocation decisions.


Presented at the 2015 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 11-13, 2015, Atlanta, Georgia. See linked slides.

A condensed version of the presentation was given at the Central Pennsylvania Consortium Workshop on Library Assessment at Franklin & Marshall's Shadek-Fackenthal Library on March 24, 2016. See supplemental file.

Additional Files

Access Services Conference presentation for CPC Conference_3242016.pptx (4313 kB)
CPC Assessment Workshop slides 3-24-16