Manager-Facilitated Moral Repair: What Managers Think Helps vs. What Does Help

Rebecca He, Gettysburg College
Kenneth Butterfield, Washington State University
Kristine Kuhn, Washington State University
Thomas Tripp, Washington State University
Natalie Liberman, Indiana University - Bloomington

Presented at the Academy of Management's annual conference.

Abstract

Using a mixed-method approach, this team developed an inductive model of the manager-facilitated moral repair process. Their findings reveal that certain aspects of moral repair, contrary to managers' assumptions, do not contribute to positive outcomes as expected.